Knowledge base
Plain-English answers for website owners
The questions our clients ask most, answered without the jargon: hosting, domain names, email, security, billing and the basics of being found on Google. If your site is down, start with Hosting.
Web Site
2 articles- 01
Website Design
Why website design drives leads and sales, what a professional designer brings that a DIY builder cannot, and how we work with Wollongong and Sydney businesses.
- 02
Why Live Chat Boosts Conversions, Web Design Wollongong
Live chat answers visitors instantly, so fewer leads walk away. See the research on how live chat lifts conversions by up to 20% and how to track it.
SEO
5 articles- 03
How To Get More Google Reviews And Why You Need Them
Google now filters out reviews that look unnatural. Learn why reviews matter for ranking and credibility, what gets them removed, and how to ask for them.
- 04
How To Share Full Size Photos and Videos from your iPhone or Android Phone, With All the Meta Data Intact
Step by step for iPhone and Android: send full resolution photos with the metadata intact, and why compressed email or social uploads hurt quality and SEO.
- 05
The Importance of Largest Contentful Paint (LCP) and Other Performance Metrics
What Largest Contentful Paint measures, how it differs from FCP, TTI and CLS, and five practical steps to improve your page load speed and user experience.
- 06
What is a Content Delivery Network (CDN) and the Direct Benefits of Using One
A content delivery network serves your site from the server closest to each visitor. How a CDN works and its direct benefits: speed, scale, security and uptime.
- 07
Why is Website Loading Speed Important for SEO?
Google ranks faster sites higher because visitors stay, engage and convert. Learn how page speed affects SEO and five practical ways to speed up your website.
Hosting
3 articles- 08
How can I clear my browser’s cache?
Seeing an old version of a website or pages not loading properly? Clearing your browser cache usually fixes it. Simple steps for PC, Mac, iPhone and Android.
- 09
My Site is Down or Displaying the ACCOUNT SUSPENDED screen
An Account Suspended screen usually means a hosting invoice is overdue. Your site is not deleted and can be restored instantly once payment is made.
- 10
What is Agency Licensed software? What do I need to understand before moving a site/application with it?
Most websites run on software licensed by the agency hosting them. What happens to those licences when you change hosts, your four options, and the piracy risks.
Domain Names
3 articles- 11
What can I do if my domain name has expired?
An expired domain name can often be recovered during the grace period, but every day counts. Log in to your registrar and renew it now, or ask us for help.
- 12
What is a Domain Name?
A domain name is the address people type to reach your website, and it is separate from your hosting, your site and your email. Plain English explanation.
- 13
Why It Is Important to Own and Control Your Own Domain Name Separately to Your Web Developer or Hosting Provider
If your developer or host owns your domain, you can lose your website and email overnight. Why you need your own registrar login, and how we recover lost names.
- 14
How to add an Administrator to your Google domain
Need to give Shipwreck Studio admin access to your Google Workspace? Step by step instructions to create a new admin user on your domain, and what it costs.
- 15
What is email spoofing and how can I prevent it?
Email spoofing is when a scammer forges your address to send mail that looks like it came from you. How it works and the steps that protect your domain.
- 16
What is the difference between POP3 and IMAP protocols? (In English!)
Setting up email and asked to choose POP3 or IMAP? A plain English side by side comparison: devices, folders, syncing, speed and which one keeps your mail safe.
Security
1 article
Billing
2 articles- 18
Can I adjust my billing cycle the way I see fit?
Your Shipwreck Studio billing cycle is set manually, so lodge a Client Portal ticket to switch monthly to yearly or move your renewal month. Pro-rata may apply.
- 19
Can I update my account information in my Client Portal?
The Shipwreck Studio Client Portal handles help tickets. To change your address, ABN or other account details, lodge a ticket and our team will update them.